Postal Treats

Our cookies, cakes and loaves have a shelf life of up to 5 days for the best taste and should be stored in a sealed container at room temperature.

Cookies can be enjoyed as they are or warmed in the oven for a few minutes at 160°C for a softer, freshly baked texture.

Our chocolate products should be stored in a cool, dry place. For best taste and texture, we recommend storing them in the fridge once received.

Allergens

Please contact us before ordering if you have any allergies or dietary requirements.

Our kitchen handles WHEAT (GLUTEN), MILK, EGGS, SOYA and NUTS. As a result, our products are not suitable for people with severe allergies to these ingredients.

While we take care when preparing and packaging our products, we cannot guarantee that any product is completely free from traces of allergens handled in our kitchen.

Postal Delivery

All postal orders are shipped via DPD.

Orders are dispatched every Tuesday and are expected to arrive on Wednesday or Thursday.

While we use a next-day service, delays can occasionally occur which are outside of our control. We cannot guarantee a specific delivery date or offer refunds solely due to courier delays.

Please ensure your delivery address is entered correctly at checkout. We cannot accept responsibility for failed deliveries resulting from incorrect or incomplete delivery information.

Someone should be available to receive the parcel at the delivery address. The Tead Club cannot take responsibility for missed deliveries or spoilage where no one is available to receive the order.

If your order has not arrived, please contact us at hello@theteadclub.co.uk within 24 hours of the expected delivery date.

Collections

Collection may be available for selected orders.

The collection address will be provided by email before your collection window.

Please arrive within the stated collection window and have your order number available.

If you are running late, please contact us as soon as possible on 07356085811.

Orders not collected during the stated collection time may be forfeited and are non-refundable.

Event & Food Bookings

The Tead Club offers a limited number of food orders for private gatherings and celebrations. Availability is subject to the date, location, size and nature of the order.

For larger or bespoke requests, a 50% non-refundable deposit may be required to secure your date.

The remaining balance will be due by the date agreed at the time of booking.

If a booking is made with less than four weeks' notice, full payment may be required upfront.

A booking is only confirmed once the required payment has been received.

Failure to make payment by the agreed date may result in cancellation of the booking.

Cancellations

Postal orders

Cancellations for postal orders must be made within 24 hours of ordering.

If an order has already been prepared or baked, we may be unable to cancel or refund it.

Event and food bookings

Deposits are non-refundable and non-transferable.

If you need to cancel an event or food booking, please contact us as soon as possible at hello@theteadclub.co.uk.

Where full payment has already been made, any refund will be considered according to how far in advance the cancellation is made and whether the food or products have already been prepared.

If your event is postponed, we will do our best to transfer your booking to a new date, subject to availability.

Damages

We take care to package all products securely before they leave us. However, once an order has been collected or handed to the courier, we cannot be responsible for damage caused by transport, handling or storage.

Our products are handmade and delicate, and minor movement or cosmetic changes may occur during transit.

Refunds & Damaged Orders

Due to the perishable nature of our products, we are generally unable to offer refunds once an order has been prepared or dispatched.

If your postal order arrives damaged, please contact us at hello@theteadclub.co.uk within 12 hours of delivery, including clear photographic evidence of the damage.

We will review the issue and, where appropriate, offer a replacement or refund.

Complaints

We want you to be happy with your experience of The Tead Club.

If you're unhappy with an order, booking or experience, please contact us as soon as possible at hello@theteadclub.co.uk, providing details of the issue and supporting photographs where relevant.

We'll review each situation individually and aim to resolve it fairly.